Case Study on Tailor-made Applications | Rich Clients Application for Interactive Trading

About Client: A leading trading company specializing in the research and development of technologies with expertise in the delivery of Real-time trading systems and Straight through processing applications to support Tradition group of Companies in its core businesses. Technology Used: Java, Java Swing, Java Servlets, FIX Protocol, SQL Server, and Jetty Business Challenges: · Dealers […]

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Case Study | Intelligent Routing Strategy for Virtual Contact Center Provider

About Client: Customer is a leading virtual contact center provider and the first US company to deploy Genesys technologies. Technology Used: Genesys Environment Technology: Genesys Interaction Routing Designer Tool Business Challenges: · Increased call volumes causes long wait time in the queue · Needed a system to efficiently handle routine customer inquiries · Implement routing […]

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Case Study | Intelligent Routing Strategy for Virtual Contact Center Provider

About Client: Customer is a leading virtual contact center provider and the first US company to deploy Genesys technologies. Technology Used: Genesys Environment Technology: Genesys Interaction Routing Designer Tool Business Challenges: · Increased call volumes causes long wait time in the queue · Needed a system to efficiently handle routine customer inquiries · Implement routing […]

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Case Study | ITSM Advisory Services for Telecommunication Service Provider

About Client: A fortune 1000 telecommunication service provider processing billions of voice-related transactions per year delivering services in cloud SaaS, PaaS], on-prem and managed services deployment models with geographically distributed workforce. Business Challenges: · Delayed resolution of production impacting issues · Utilization of high valued resources for support and maintenance activities · Single person dependency […]

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Case Study | EDI Implementation for Leading American Luxury Jewelry and Retailer

About Client: Leading American luxury jewelry and specialty retailer, who sells jewelry, sterling silver, china, crystal, stationery, fragrances, water bottles, watches, personal accessories, as well as some leather goods at their stores and also through corporate merchandising. Technology Used: ASP.NET, MS SQL Server, Bootstrap, HTML, CSS, jQuery Business Challenges: · More effective order fulfilment process […]

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Case Study | Database Support and Maintenance for Investment Advisory

About Client: The client is an investment advisory subsidiary which handles fee based accounts and is an SEC registered investment advisory firm. They offer education, advice and implementation of retirement planning and other wealth management strategies through Registered Investment Advisors nationwide. Technology Used: · Microsoft SQL Server 2014 · Business Intelligence Development Studio Business Challenges: […]

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Case Study | Enterprise Application for Healthcare Industry

About Client: World’s leading Healthcare diagnostic company, providing leading-edge medical laboratory tests and services through a national network of primary clinical laboratories and specialty testing laboratories. Technology Used: jQuery, Ajax, Knockout, Spring, IBM Sterling Commerce, and Oracle Business Challenges: · Client helps physicians and staff to order, view, share, manage, and analyze lab results · […]

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Case Study | Database Support and Maintenance for Leading-edge Medical Laboratory Test and Services

About Client: The client provides leading-edge medical laboratory tests and services through a national network of primary clinical laboratories and specialty testing laboratories. They operate a sophisticated laboratory network, with corporate headquarters in Burlington, NC. Technology Used: Microsoft SQL Server 2014 Business Challenges: · Non-availability of database monitoring script · Non-availability of disaster recovery plan […]

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Case Study | Accelerating Product Engineering with Offshore Team

About Client: Headquartered in the USA, our customer is a cloud-based business automation software provider for IT and technology service enterprises. Catering to more than 4000+ end customers. Technology Used: .NET, c#, Angular, HTML 5, Application Modernization VB6 to latest .NET, SQL Server, CSS, Jquery, Bootstrap, Coffeescript Business Challenges: Selling software products for software enterprises […]

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Case Study | ITSM Advisory Services for Interpretation and Translation Services Provider

About Client: A market leader in providing interpretation and translation services using various customer contact channels by leveraging the power of contact center technology and multilingual interpreter talents. Business Challenges: · Effectively use existing tool investments and enable the journey towards selfservice for end users and first line customer support staff · Improve retention rate […]

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