Which do you prefer, a softphone system or a deskphone? There are benefits and drawbacks to implementing both solutions, moving forward in 2016 however a lot of business are taking up the VoIP / softphones route. Learn more today
What Is a Softphone System?
A softphone or (software phone) uses an application that allows your business to use Voice Over Internet Protocol or (VoIP) phone calls anywhere from a computer device. We can also describe softphone systems as soft clients.
Benefits Of Using Softphone Systems In Business
Cost effective – Low set-up costs and very easy to install as there is no hard equipment required.
Business Mobility – Softphones allow you to be mobile, take a call anytime so long as you are at a PC.
Anywhere – Softphone systems allow you to send or receive calls anywhere with internet access.
Free local calls – Take advantage of free local calls, register your account and install the software.
Cheaper long distance calls – Pick the best softphone call package that suits you.
Drawbacks Of Using Softphones In Business
Reliability – A lot of factors that your business cannot control will affect your softphone reliability.
Quality – The call quality can be dependent on, CPU speed, quality of broadband and a number of other factors.
Emergency Calls – When calling 999, you may need to login into software or UI 1st, which in an emergency situation can waste valuable time.
Softphones Vs Deskphones
With there being many advantages to implementing softphone systems many businesses will get the impression that this is the go to solution when it comes to business communications, however remember that employees will have a natural accustom to using deskphones and training may be required with new employees. A desk phone is very reliable with reliable voice quality, softphones are not reliable and quality can be dependent on uncontrollable factors which is not effective in business. When it comes to benefits & drawbacks they are pretty much on par with each other, it will ultimately come down to your business to measure deskphones reliability and quality of voice Vs softphones cost effectiveness & sometimes unreliable service. If you want to move away from traditional small business phone system, then do consider softphones.
Final Things To Consider With Softphone Systems
As a business you will want to incorporate softphones where possible, this will almost certainly increase your communication & mobility across the business. However we would not recommenced that your business only uses softphone solutions, as your downtime is impacted by factors that your business will sometimes have no control over. Now when it comes to downtime for communications this will have detrimental effects on business. They are very cheap and cost effective to install, however not reliable so we would not recommend that you only use softphones for you businesses communications, incorporate a mixture of softphones & deskphones. Does your business want to move to cloud telephone systems in wake of the BT announcement?